Network Management
CustomerConnect™ is Designed with your Business in Mind
Most WiFi solutions are designed for IT people to implement and manage.
Less Networks® understands that WiFi can drive your business, so we've
designed CustomerConnect™ to be managed by the people that make the
business decisions for your venue.
Rather than focus on bits and bytes, our tools focus on customers and dollars.
Our network management tools are designed to keep your WiFi service up and running,
and we keep you in the loop without the use of overly technical language.
CustomerConnect™ Leverages Your Existing Investment
If you already have a broadband connection,
there are ways to safely share it with your WiFi service.
This enables you to turn your sunk investment in broadband into a revenue-driving tool.
If you already have an "open access" anonymous WiFi service,
CustomerConnect™ lets you convert your existing investment into a WiFi service
that communicates with your customers and builds repeat business.
Network Monitoring & Service Alerts
When your customers come to expect and depend on your WiFi service,
you'll know how important it is to have reliable service.
The last thing you'll want is a customer who leaves because your WiFi isn't working.
Now that you've attracted the business, keep it with reliable service.
CustomerConnect™ automatically alerts you when it detects possible service interruptions.
The alerts include easy-to-understand instructions on how to resolve most problems.
At-a-Glance Dashboard
Your Hotspot Control Center is a web-based tool that you can access from any Internet connection.
It provides you detailed information about your WiFi service,
whether you have one venue or a hundred.
See status information, usage statistics, send emails to your customers,
or enable access controls to restrict usage to just your customers.
Security and Access Control
Safely share your broadband service with your customers.
Protect your business and add powerful security measures to your existing WiFi service.
Limit access only to your customers.
Usage Information and Audit Trails
Know when and how often your customers use your WiFi.
Take the guesswork out of your return on investment.
Each time a customer connects to your WiFi is another visit to your establishment.
You'll receive a weekly report summarizing your usage.
Upgrade to Premium CustomerConnect™ and gain access to your historical data.
Use our ROI calculator to estimate what each visit and connection is worth to your bottom line.
Real-Time Status and Weekly Summary Reports
If you're too busy to get the real-time status and information in your Hotspot Control Center,
simply wait for the Weekly Summary Report to arrive in your inbox.
It conveniently highlights changes in usage trends, summarizes the status of your hotspots,
and lists information about your last email communication with your users.
Connect with Your Customers
Automatically redirect your customers to your website,
or send them email marketing your services to them.
Learn more about your customers by viewing their profiles.
Anonymous open access points can't do that.